Cancellation Policy

Cancellation Window

Clients must cancel or reschedule any session at least 24 hours before the scheduled start time.

Late Cancellations

Cancellations made less than 24 hours before the session will result in the full session fee being charged. This includes situations such as illness, schedule conflicts, or unforeseen circumstances.

No‑Shows

If a client does not arrive for a scheduled session and does not provide notice, the session is considered a no‑show and will be charged at the full session rate.

Rescheduling

Rescheduling with less than the 24‑hour notice is treated as a late cancellation and is subject to the same fee. Rescheduling 24‑hours in advance is allowed at no additional cost, based on availability.

Instructor Cancellations

If the instructor must cancel due to emergency or unforeseen circumstances, the client will receive either:

-A full credit for the session, or

-A complimentary reschedule at the earliest available time.

Package Sessions

For clients using session packages, late cancellations and no‑shows will result in the session being deducted from the package

Special Events and Classes 

To ensure the highest quality of service and respect for our instructors, vendors, and community partners, all sales are final for all special classes and events. 

Communication

Cancellations or rescheduling requests must be submitted via text, email, or the designated booking platform. Time stamps will be honored based on when the message is received.